Terms and Conditions

  1. Introduction
    Welcome to Fit Muffin! These terms and conditions govern the use of our website ([your website URL]) and the purchase of our products. By placing an order, you agree to these terms. Fit Muffin is registered in [Company Registration Number, if applicable] at [Registered Address]. For queries, contact us at [Email Address].
  2. Ordering Process
    • Orders must be placed by midnight on Thursday for next-week delivery.
    • Orders are prepared fresh after the cutoff and dispatched via next-day delivery on Monday.
    • Changes or cancellations cannot be made after the Thursday cutoff.
  3. Payment
    • Payment is required at the time of order.
    • We accept the following payment methods: [e.g., Visa, Mastercard, PayPal, etc.].
    • All payments are processed securely via [Payment Processor Name].
  4. Delivery
    • Delivery is available to addresses within the mainland UK.
    • Orders are shipped on Monday and should arrive on Tuesday via next-day delivery.
    • We are not responsible for delays caused by the courier or incorrect delivery addresses.
  5. Cancellations and Refunds
    • Due to the perishable nature of our products, cancellations are not possible after the Thursday cutoff.
    • Refunds will only be provided for:
      • Damaged items upon arrival (photo evidence required).
      • Missing items in your order.
    • To request a refund, contact us at [Email Address] within 24 hours of delivery.
  6. Product Information
    • Our products are freshly made and low-carb, keto-friendly.
      • Ingredient lists and allergen information are provided on the website.
      • We cannot guarantee the absence of trace allergens due to shared preparation areas.
  7. Limitation of Liability
    • Fit Muffin is not liable for:
      • Delivery delays outside our control.
      • Incorrect delivery details provided by the customer.
      • Misuse or improper storage of products after delivery.
  8. Governing Law
    • These terms are governed by the laws of England and Wales.